Call Center Officer- Job Description
Reports to: Sales Manager
Professional Qualifications
· University degree or equivalent preferred;
· Experience in telesales is preferable;
· Good time management, task prioritization and organization skills;
· Self-learner, self-motivated, pro-active, positive, flexible, solution oriented;
· Advanced Excel, PowerPoint, and English writing skills are a must;
· Excellent leadership and consensus building skills.
Typical work activities
· Taking clients calls and supporting them with necessary technical support, selection guidelines and making sure they have a satisfactory buying experience;
· Handling all sales orders and making sure they are within pricing guidelines and according to our offer’s terms and conditions (payment terms, delivery time, purchase in one lot, etc);
· Making sure that all clients are kept up to date about their orders’ delivery lead time and/or delays; and if in stock, making sure the products get delivered within reasonable time frame;
· Understanding products’ technical features and unique selling points and presenting accordingly;
· Handling customer complaints and coordinating with sales and technical team until resolution;
· Preparing accurate, rapid price calculations, and providing customers with quotations;
· Following up on submitted quotations when required, and updating list of offers accordingly;
· Liaising with procurement department to check the progress of existing orders, and maintaining an up-to-date pending orders file;
· Identifying potential clients and generating leads to account executives;
· Sending email campaigns to select clients to promote product lines;
· Preparing for seminars, events, exhibitions and activities influencing sales development and product awareness;
· Using on-line systems to access data and answer customer inquiries within service times;
· Liaising with other internal department to provide answers for customers.
Kindly send your CV to the following E-mail executive.assistant@al-boniangroup.com
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