Call Center Officer- Job Description

Reports to: Sales Manager

Professional Qualifications

·         University degree or equivalent preferred;

·         Experience in telesales  is preferable;

·         Good time management, task prioritization and organization skills;

·         Self-learner, self-motivated, pro-active, positive, flexible, solution oriented;

·         Advanced Excel, PowerPoint, and English writing skills are a must;

·         Excellent leadership and consensus building skills.

Typical work activities

·         Taking clients calls and supporting them with necessary technical support, selection guidelines and making sure they have a satisfactory buying experience;

·         Handling all sales orders and making sure they are within pricing guidelines and according to our offer’s terms and conditions (payment terms, delivery time, purchase in one lot, etc);

·         Making sure that all clients are kept up to date about their orders’ delivery lead time and/or delays; and if in stock, making sure the products get delivered within reasonable time frame;

·         Understanding products’ technical features and unique selling points and presenting accordingly;

·         Handling customer complaints and coordinating with sales and technical team until resolution;

·         Preparing accurate, rapid price calculations, and providing customers with quotations;

·         Following up on submitted quotations when required, and updating list of offers accordingly;

·         Liaising with procurement department to check the progress of existing orders, and maintaining an up-to-date pending orders file;

·         Identifying potential clients and generating leads to account executives;

·         Sending email campaigns to select clients to promote product lines;

·         Preparing for seminars, events, exhibitions and activities influencing sales development and product awareness;

·         Using on-line systems to access data and answer customer inquiries within service times;

·         Liaising with other internal department to provide answers for customers.

Kindly send your CV to the following E-mail  executive.assistant@al-boniangroup.com